FAQ'S

All orders are Shipped From Winnipeg Manitoba within 3-5 Days of being placed. NOTE: $4 Lettermail Shipping With Canada Post Does Not Include Tracking info.

Find Answers Here! Feel Free To Message Us!

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HOW OFTEN ARE PRODUCTS RESTOCKED?

If i have all the supplies on hand, I aim for restocks every 1-3 weeks, I am a one person shop making all items by hand, this means restocks take some time and some popular items sell out quick!

Some items may be discontinued and will not be restocked, please message us for more info. 

WHERE IS MY ORDER SHIPPING FROM?

Winnipeg, Manitoba, Canada. Please contact us for local pickup options. 

WHEN WILL MY ORDER SHIP?

Processing Time is 3-5 business days not including weekends. This is how long it takes from when you place an order until it is dropped off with the shipping company and on its way to you.

HOW LONG IS CANADA SHIPPING?

$4 Lettermail: 5-15 business days (1-3 weeks) this shipping is only available for small items and does not include tracking info.

Canada Post Expedited Parcel: 2-9 business days.

Intelcom: 2-9 business days.

CAN I CANCEL MY ORDER?

Orders can be cancelled if they have NOT SHIPPED. Once an order is marked as shipped it cannot be cancelled. At that point the shipping company already has the package and we cannot retrieve it. Please Send Us A Message

CAN I RETURN MY ORDER?

Return shipping is the responsibility of the customer.

Shipping costs on your original order cannot be refunded.

If you would like to return an item you must contact us first.

Refunds will not be issued on damaged or used items. Each item is CAREFULLY inspected on return and refunds will not be issued if there are any signs of wear.

DO YOU OFFER FREE LOCAL PICKUP?

Yes! Local Pickup is available in winnipeg. please contact us. 

IM HAVING AN ISSUE WITH MY ORDER

We are Happy to Help. Please Message Us.

DO YOU SHIP WORLDWIDE?

USA Shipping is unavailable. International Shipping may be available through our etsy shop. please contact us.

WHAT IS VEGAN LEATHER?

Vegan Leather is another term for faux leather, it is similar to vinyl but has a leatherette texture. It is soft, flexible and has excellent durability. Its cruelty free and printed with eco friendly ink.

HOW DO I WASH VEGAN LEATHER?

Vegan Leather Coin purses and key wristlets can be wiped with a damp cloth and mild cleaning solution. Do not use rubbing alcohol. My Vegan leather is printed with eco friendly UV ink, alcohol and strong cleaners will remove the design. 

HOW DO I WASH MAKEUP BAGS ?

Makeup bags are handmade with lots of love, please wash them with care. This means either spot treating or giving them a hand wash in the sink. They can be ironed after washing to remove wrinkles. Please do not put in the washing machine or dryer.

HOW DO I WASH TOTE BAGS ?

Totes should be hand washed in the sink or spot treated. Designs are made with DTF and are very long lasting (years) if taken care of properly. Dyed Tote bags in pink, blue and green may bleed a small amount of dye when washing. 

WHERE DO YOU GET YOUR FABRIC?

90% Of Our fabric Comes from other Canadian small businesses from coast to coast. Some in BC, Saskatchewan, Quebec and Nova Scotia. Most of our Fabrics are all custom printed with our own art, or art purchased from small artists!

ARE YOUR ITEMS REALLY HANDMADE?

Yes! I am a one person shop and make everything in my home based studio. See some quick Behind the Scenes Here.

Videos are available on my instagram and show items being handmade in my workspace! A little behind the scenes and sneak peaks can be found here too!

Most Of my fabrics are custom printed making them extra unique. I create some designs myself and other designs are purchased from small artists.

90% of my materials used at my business come from other small businesses in Canada from coast to coast :)

DO YOU OFFER CUSTOM WORK?

We do not offer any type of custom projects, art etc. We Can offer small alterations of our current products like adjusting the size to make them bigger or smaller. Please Contact Us!